Privacy policy

Last update : 02/09/2025

This privacy policy describes how Yelido SRL (hereinafter ‘we’) collects, uses, stores and protects your personal data in accordance with the General Data Protection Regulation (GDPR – EU 2016/679) and current Belgian legislation.

If you have any questions about this policy, please contact us:
Data controller: Yelido SRL
Address: Rue Chaussée 67/3, 4342 Awans
Company number (BCE/VAT): BE 0567.705.663
Contact email: info@yelido.be

1. What data do we collect?

We only collect personal data that you choose to provide to us via our contact forms:

Surname
First name
Telephone number
Email address

This data is stored in our secure database.

2. Legal basis for processing

The processing of your personal data is based on:

Your consent (Article 6.1.a GDPR) when you fill in our contact form or accept statistical cookies.
Our legitimate interest (Article 6.1.f GDPR) in improving our services and ensuring the security of our website.
Our legal obligations (Article 6.1.c GDPR) for certain administrative or accounting data.

3. Retention period

Data transmitted via our contact form is retained for 3 years after the last exchange with you.
Data required for invoicing and legal obligations is retained in accordance with the applicable legal retention periods (e.g. 7 years for accounting data).
Cookies are retained for a maximum period of 13 months.

4. External content and cookies

Our website may incorporate external content (videos, articles, images) that behaves as if you were visiting those sites directly. These may collect data via cookies or other trackers.

We also use cookies:

Technical cookies: necessary for the proper functioning of the site (not subject to consent).
Statistical cookies: Google Analytics, only with your prior consent.

You can manage your preferences via the cookie banner on our site or directly in your browser settings.

5. Who do we share your data with?

We do not sell or distribute your personal data to third parties. However, certain service providers may have access to your data in connection with our services:

Salesforce (customer relationship management)
Amazon Web Services (AWS) (hosting in France)

Transfers to the United States may occur. These transfers are governed by the European Commission’s Standard Contractual Clauses and/or the EU–US Data Privacy Framework (DPF) to ensure an adequate level of protection.

6. Data security

We implement appropriate technical and organisational measures to protect your data against loss, alteration or unauthorised access.

7. Your rights

In accordance with the GDPR, you have the following rights:

Right of access to your data
Right of rectification
Right to erasure (‘right to be forgotten’)
Right to object
Right to restriction of processing
Right to data portability
Right to withdraw your consent at any time

To exercise your rights, please contact us at info@yelido.be.

You also have the right to lodge a complaint with the Data Protection Authority (Rue de la Presse 35, 1000 Brussels, https://www.autoriteprotectiondonnees.be).

8. Policy changes

We reserve the right to change this policy to reflect legal, technical or organisational developments. Any updates will be published on this page with the date of revision.